How refunds work

Refund eligibility depends on the cancellation policy attached to your rate plan. The exact policy that applies to your booking is shown during checkout and on your confirmation email.

These are the cancellation policies that can apply to your booking. The exact one is shown at checkout and on your confirmation:

• Flexible 24h — full refund if cancelled 1+ day before check-in; no refund after that (the full stay is charged).
• Flexible 60 days — full refund if cancelled 60+ days before check-in; no refund after that (the full stay is charged).
• Flexible 7 days — full refund if cancelled 7+ days before check-in; no refund after that (the full stay is charged).
• Fully Refundable — full refund.
• Non-Refundable — no refund after that (the full stay is charged).

Refund window

Because this property bills on arrival, "refund" usually means the charge is simply not made. If you have already paid a deposit on site, the on-site team handles the refund directly.

Partial refunds

Late cancellations or partial cancellations may result in a partial charge per the rate plan's policy when you arrive (or not at all if you cancel inside the free window).

How to request

The fastest path is the cancellation link in your confirmation email. For exceptions or special cases, reach us via the contact details on the email and we'll respond within 1–2 business days.